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You posted this the other day, at https://news.ycombinator.com/item?id=10136522 , saying then "The forum [post] was the last attempt" after trying all other avenues.
I totally get that you are posting this here partially out of a sense of frustration, partially to get people to know what's going on, and I presume also to get support.
I think - and this is conjectural - you would get more public support if you include a few more details, such as:
"I purchased/downloaded a copy of xIDE from Qualcomm" (as the GPL does not apply upstream when you got it via a third party), "It contains versions of binutils and gcc which are licensed under the GPL. I verified that these are under the GPL copyright by doing XYZ. The license requires that there be a way for me to get the source code from you. Despite many attempts at asking CSR how to get the source code, I have received no answer. This appears to be copyright infringement. If I do not get a response soon, I will be contacting the copyright holders, who have a successful history of prosecuting copyright infringement cases."
Unfortunately, that would only help improve public empathy. There is nothing you as a customer can do directly because you are not a copyright holder and have no standing to sue over copyright infringement. Abstractly speaking (since we know this isn't the case here), it could be that CSR has a special waiver to let them use binutils and gcc without having to follow the GPL. You do not know that, nor can you compel them to reveal if they have such an agreement.
At this point, your next step should be to read and follow http://www.gnu.org/licenses/gpl-violation.html .
did that
thanks
The likely reason that you are not getting any response is that you're struggling to navigate through a large organisation. That's the most likely reason - it's inertia rather and evilness.
Somebody in the CSR (or Qualcomm) legal department will know that they don't want to violate the GPL. The sales organisation and support don't know anything about the GPL, probably can't even figure out who internally knows how to deal with your issue, and it's not really their problem (from their perspective).
If you want to get this resolved you'll need to find a way through their internal process. What I would do is one or both of these:
a. Call their main head office by phone
On the contact page there is a UK phone number, phone it and ask for legal or the PR organisation. You will most likely find it hard to get to the legal department, but be polite and persist. If you get through to PR point out that it's a PR problem (to make them care about it) and explain that you want to talk to someone in the legal department. Make sure you get the name of whomever you talk to and their number - that way you can be persistent but polite to someone.
b. Contact Qualcomm legal
In the privacy page there is a link where you can fax or phone notice of a violation. Yeah lawyers are old-fashioned. Send them a nice note specifying that you believe they are violating the GPL and that you would like the source etc etc. Note, the downside of this is that you will be talking to Qualcomm head-office in the USA and it will most likely take them a bit to figure out what you're talking about and find someone in their subsidiary (CSR) to deal with you. https://www.qualcomm.com/site/terms-of-use
IF you land-up talking to the legal department don't assume that they know anything about the GPL. There are a lot of lawyers in a corporate, and only a handful will know anything - you want to try and get to one of those ones.
You might have tried all this already - in which case apologies. Anyway, Best of luck!
The first post was on Friday. The next is on Monday/Sunday depending on your TZ. I doubt they had the time to prepare any good response in that time. Sure, they're required to publish the sources, but I'd definitely give them more than one weekend to respond.