"But it was nothing like the shops I've worked in before, obviously, as there are no customers in sight. This opens up Amazon to a whole new world of efficiency: no smiling faces, pleasant décor, snazzy lighting or a pretence that anyone's happy to be there."

Well, to soften this up a bit, this is what it is like at every warehouse in the world. Of course it isn't going to be anything like a nice tidy whitecollar office job. The article sounds a bit like it was written by someone with no prior experience with this type of work.