I use AppEngine, Heroku, and Amazon AWS often - for me, the very rare outages are just noise.
Seriously, sometimes (not often but it happens) my bank's web portal, my health insurance's web portal, etc. are down -- not the end of the world, just wait a while and try again.
Web portal outages are not life threatening. I am willing to trade very rare outages for ease of use and inexpensive deployment platforms.
Q: how many people here have businesses where a few hours a month of your web portal outages (if that) seriously affect your bottom line profitability?