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by peter_d_sherman·10y ago·view on hn ↗
Brilliant idea for the theory. It's sort of like, wrap your code in a high-level exception handler, and if it gets triggered for some reason, take your end user to a web page where they might be able to get some help with it. It could take the end user to a Google Search, or a custom "I got this exception in your app and need help with this" form on your web page. Or it could start an "I need help with this" as a new forum topic in a help forum. Or search for a similar topic in a forum. The possibilities for getting your end-user help are limitless...