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by alexandercrohde·9y ago·view on hn ↗
Now I'm not specifically criticizing mints usage here, because I'm not a mint user. But it's been my experience on both sides (as a dev and an app-user) that it seems companies regularly send unwanted push notifications, that if clicked open the app. If a user opens the app even for 1 second in a month, they are counted as a silly metric "Monthly active user."

Through chains of management and obsession over charts and bad metrics (like MAU) it's been my experience that the whole intent of building a great product usually gets lost by persistent opt-out messaging. And it's a situation where everybody loses out (because I uninstall the app, don't recommend it) and I get interruptions I don't want.

Now I recognize this article is specifically talking about pushes that do deliver some form of value, but what I don't see is any follow up research on whether ultimately these users are glad they got these notifications (or whether they feel stressed by them, or nagged, or whether they uninstall)

1 comments
Good points. Messaging has become super easy to set up so the natural tendency is to just do more of everything. Send every message through all available channels which means you might get one email, 1 sms and 1 push notification.

Looking at whether users like these kind of messages would be interesting. I personally turn off the push notifications but I enjoy getting the emails from Mint. I really dislike when companies don't give you an option for what kind of notifications you want to receive. I would imagine this is pretty similar for all consumers.