I enjoy reading public apologies from companies. They're always a good reminder of how difficult it to say "I'm sorry" in a post like this. "We would like to apologize" is close, but it's easier to say and less effective than "I'm sorry".

People are not good at admitting guilt. They are good at finding the reasons that led them to make sub-optimal actions.

Not that this is a bad post -- I found it informative and interesting, but I'm adding it to my collection of "apologies that didn't quite get to the apology part and spent too long on excuses".