> All Freelancer cares is to get their fee. They take your money and that's it. Doesn't matter if the actual project is finalized or not or if the client closes his account.

Well, we don't know that, do we.

Customer service told the guy they'd email the buyer, and the guy went crazy. What did he expect the rep to do? We don't know if the buyer responded with "oh, yes I was sick" or "I must have disabled notifications on my phone".

Then, we don't know what actions Freelancer took if the buyer never responded.

They guy went crazy, and posted on Reddit to shame the company because he felt powerless/angry, or to get attention to his case.

Whatever.