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by emptybits·8y ago·view on hn ↗
> "Woebot has moved away from Facebook and launched as a stand-alone app that only requires a first name to sign up; ... Users can also ask Woebot to delete their account history, wiping all conversations. ... Even when people email us, we're like, 'We don't know who you are!' That was a really clear decision from the outset."

So it sounds like they're doing the right thing. They're helping people with mental health issues so I want to believe good privacy practices will continue.

Time will tell. Until then, this sounds like a wonderful project.

[UPDATE] Okay, I just tried the app. The first thing it asks for is your name. Fine. Pseudonym, no problem. The second request is, "I need to send you a code. What's your phone number?"

So much for "we don't know who you are". >:

[SOLUTION/PSA] Use a service like Twilio for signup. For $1 you can pull a random SMS-compatible phone number out of a pool, get your signup code from the Twilio web console, and then release the phone number. Not anonymous but obscured identity, at least.

1 comments
Perhaps that combination is used in case of the chatbot being aware that one is wanting to take dramatic actions from mental health side affects (hurting one's self or others).

At least with a name (maybe) and a number they have a way to contact you. Or the police. Or anything that will take you off the brink.

Also, poor sap down the road who wants to try it but gets your random number will be devastated. Hypothetically, could have been their last resort.