▲ 2 points

Ask HN: Elastic Cloud – conversion to annual billing prior to new pricing model?

by jotaen·8y ago·2 comments·view on hn ↗

I’m Elastic Cloud customer for multiple years now and I have always been on monthly billing so far. In April this year a sales rep proactively reached out to me and suggested to switch to annual billing in order to get some discount – which I did.

As of August 1st, however, they launched an entirely new pricing model that effectively cuts all prices in half.

I don’t want to allege something, but the timing of that strikes me a bit as odd. Did that maybe happen to someone else as well or was it just bad luck for me?

Before we light the torches and grab pitchforks, have you reached out to your account rep for an explanation / adjustment?

Yes I did, but it wasn’t helpful so far.

My goal is not to raise a mutiny, but I want to gather more information at the moment. It’s just a bit odd how it went and we’re talking quite some money here after all.