This is very much an aside, but here’s an observation about branding. It’s a huge mistake to use your brand typography on a user forum, at least when your typeface is as peculiar as Dropbox’s. Looking at the headline and the first post, it feels like something Dropbox is saying, which is bizarre for a complaint. Compare with the rest of the comments in the thread, which use a different typeface, and which clearly have a distinct voice.