First, the chatbot at the bottom right. I know it's common to many websites, and perhaps there are stats that show they help conversion, but I find it very annoying. If I need something, I can click on the chat button: you don't need to already start a chat with me and use up real estate for a chat that I haven't requested, and require 2 clicks from me to close it (the first click just opens up a bigger overlay, and the second click minimizes it to the state I wanted it to be to begin with). Also I know that it's an automated greeting and nothing personal, so it feels like an ad, disguised as a personal interaction.

Second, any business proposition where I am offered "unlimited" anything where I know that real human work (not automated) is required, or that limited resources (bandwidth, storage, etc) will have to be shared in order to satisfy my needs tells me that it is not sustainable from the provider side (business-wise) and that the only way it will actually work is if the service to me gets degraded so that it can handle the load from all the other customers.

Perhaps consider the level of service that you can really offer and state it clearly in the plans. If I see "10 requests" monthly it will signal to me that you've done your homework to figure out what the right number is so that your business can support me appropriately at that level, but if you say you can handle an unlimited amount of work from me for a fixed fee, it gives me the feeling that you haven't done your homework, and that our relationship is going to be difficult at some point.

Another vague commitment is to "get an update on your task/order within one business day" - which I can interpret, if my experience with other services serves, that I will get an email with a confused one liner every day until we finally converge on what I really need after half a dozen emails that used up 6 days of "service". I have dealt with parties that offered 24h turnaround support/updates/modifications only to find out that their response, perhaps due to workload stress, was not helpful and required another interaction from me: it creates an artificial throttling system that is most annoying to customers that want stuff to get done.

Solutions?

Consider a pay-per-use model. You can always do volume discounts and even a fixed monthly fee to access a discounted price per if you want to address bigger customers. You can also provide N free interactions for new customers if you want to showcase your work.

What I as customer want is to see a business model where your incentives and my incentives are aligned to get each piece of work out of the pipeline as soon as possible. This should be a common goal for both parties: you want the job to be done so you can make money on another one, and I want the job to be done for obvious reasons. Any business interaction where I will be in a position of needing to push at a throttled rate tells me the incentives to get my work done aren't shared, and that worries me.

Good luck!