Companies aren't people, they don't have an identity or a personality. That's anthropomorphism that benefits them by causing users to trust them as if they were actual people. They aren't good or evil; they are better seen as profit seeking automatons. I will never "trust" a company as if it were a person. I just take what they give me and use what I need.
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Indeed. But all corporations started as small companies with a soul. We are just blind to the transition.