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by dijksterhuis·7y ago·view on hn ↗
For the “structure long messages” bit, i was taught to use the SCRAP mnemonic:

Situation: x has broken

Complication: dev is on lunch

Resolution: wait for dev to return from lunch and request investigation and thoughts on fix

Actions:

@dev finish lunch;

@teamlead inform @dev when returned from lunch;

@dev investigate problem and report to @teamlead;

@teamlead update @me on progress;

@me inform clients on issue

@me setup meeting to discuss potential fixes with @teamlead & @dev.

Politeness: have a good lunch everyone

1 comments
I've used an almost identical method, but never knew this had a name, or such a neat mnemonic!