@hourislate's point is that this is a "he said, she said" story in which only he has said anything. USCIS, as the article said, can't say anything.
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USCIS should not be involved at all. It should be just CBP.
Please read the Crimson article. Only CBP was involved, both in the interaction and in the public relations around this.
"he said, she said" is only useful when both he and she have relatively equal power. When one entity can hold a metaphorical gun to the other person's head, it no longer works.