I hear plenty of stories like this out of California. Their enforcement of the ADA is somewhat unique. Instead of having inspections and compliance officers, any wronged party can file a claim and receive ~$4k in compensation. There are plenty of people who make a considerable amount of money as 'freelance' code enforcement.

My issue with this system is the animosity it causes. Panzagl had one interaction with this method and it was enough for them to be ambivalent about the ADA.

A friend of mine does public outreach for an organization for the blind in Seattle, and 99% of ADA non-compliance that they see stems from ignorance and is solved by education.