Its nice to call out to investors that they should try to stay in touch with their companies, but this can be a good bit to ask for when an investor has 10's to 100's of companies and has various responsibilities for each. I'd push the entrepreneurs that if you need some advice or input on something ask for it, versus hoping the investor responds with great insight just based on an update.
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definitely agree, explicitly soliciting feedback and input is better than just hoping for response to updates. but even if an investor has 10's or 100's of investments, reading and replying to updates is the minimum commitment they should make to their companies. if they are to busy to read and reply to their portfolio entrepreneurs, they shouldn't be making new investments...