I wonder if this service can handle these messages. I have had holds where an automated voice would tell me the estimated wait time every few minutes. Can google's system differentiate between a customer service rep and a series of unique procedurally generated messages?
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Yes, from the article:
> * Every business’s hold loop is different and simple algorithms can't accurately detect when a customer support representative comes onto the call. Hold for Me is powered by Google’s Duplex technology, which not only recognizes hold music but also understands the difference between a recorded message (like “Hello, thank you for waiting”) and a representative on the line.