Steam comes to mind - routinely banning developers who post fake reviews for their own products, and banning developers who threatened legal actions towards customers over negative reviews.
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Steam is a close second, but they denied me a refund for Frostpunk (great game) because the publisher falsely listed it as Mac compatible. It was an empty download, but trying to launch it still ticked off Steam’s time limit for refunds, apparently.
They finally released a Mac version after about 100 years and it was worth it though.