Amazing vision! Do you envision end-users downloading Replay to create repros for bugs or is this something that the customer support team does before shipping off a bug ticket to the engineers?
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(Replay engineer): That's something we'd love to enable in the future, but before we do we want to make sure that non-technical user can understand the implications of what they are sharing (a recording contains everything: every value a variable was ever set to, all network calls, cookies, etc) and has tools to redact information they don't want shared.
At Glide we've set up Replay for a few power users who report a lot of bugs. It works when you can onboard them and explain what's important in a usable replay, in particular that they have to do as little as possible to show the bug, and make it clear what the bug is. My guess is that the replays we'd get from regular users would be much less helpful, though I'd love to try.