I have one odd guess about why Google can get a decent "platform". They hire "hackers". Their recruitment process involves 99% computer science and almost none software engineering. So the people there, being amazing at the most complex computing tasks, just aren't seeing the "big picture".
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I notice that he doesn't think much of Amazon's hiring practices, but doesn't really address the fact that Google's aren't really that great either. When it works, it works, but the hiring committee system they use has some failure glaring flaws as well.