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by pentagrama·4y ago·view on hn ↗
And now that the login page https://account.protonmail.com/login redirects to https://account.proton.me/login, my Firefox pass manager do not autofill the login anymore, I believe that is a UX nightmare for non advanced users.

And to be honest, I don't know the best way to avoid UX problems when a service change domains.

I mean, besides that many users will lost access/do the reset pass process because of that, the experience to fix this as a user is: go to the pass manager, copy the credentials from the old domain, go to the new login page and paste it, save it as in the new domain, and delete the old domain saved credentials, because that will be saved there forever with no propose and confusing users with duplicated login information.

I guess more advanced password managers maybe notify about domain changes? But at least Firefox and I suppose Chrome, which is massive, don't have that.

2 comments
1password browser adding needs you to add an extra url against the stored login. Not a problem imo, very rarely does a service change domain like this. This is the case for the safari addin, but Im sure Chrome and others will be the same

A more frequent problem is where a site will authenticate you against some other domain or URL, so its something Ive had to do before and I think someone using 1pass or similar should be able to do

Mobile app lets you search for an existing login when one isn't found for the new domain. After you give it permission to autofill, it will continue to do so

If the service gives a 301/308 response, it should in theory rewrite all bookmarks and things like this, but that also opens up security issues especially when it comes to password managers.