To be fair, a lot of the comp in those low paying government jobs can be recovered by the employees of those jobs asking the people they're serving for a little "extra" to speed up the process.
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I'm not sure that 'fair' would be my word choice here. You're describing corruption.
I had a friend from India explain to me about 30 years ago that everything in India is done with bribes. His example was, if you wanted to get your high school transcript, you would have to bribe people all along the way. If you asked the wrong person, you'd have to pay them to tell you the right person. He said the whole society is run like this.
It's a reason why India stays poor.
A lot of this has changed over the past 10 years because of digitization. By removing the need to physically file paperwork or physical verification, there's less opportunity or ability for low level bribe taking.