It was a fast moving corporate production line with a very long queue behind, not a bespoke photo session (I'm not high enough up for that) - less like an agricultural show, more like an abattoir. And the 2 page waiver made me doubt it was even my photo as such.
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Plenty of photographers have specials and nice-ish packages where you can get a few basic head shots in 10-15 mins of their time. Don't take this the wrong way, but "put in some directed effort" at this. Don't settle for scraps and obviously ill-fitting freebies given by whatever corporate organized this assembly-line production.
Or just "fix it in post" with some AI photo-touchup, a la Lensa etc.
Honestly with 15 minutes of reading on how to light a photo, anyone can take a headshot with a phone camera.