Is there a notification system that tries to be a little smarter about escalations? That seems a difficult area. A developer doesn’t know - should this be escalated, or should it not? Is it sufficiently impactful, or not? The same questions arise in customer success who generally error on the side of raising the escalation level at the expense of rest. This seems like an area that could be vastly improved with statistics (something like Robust Decisions) or machine learning. I haven’t seen that, and wonder if others have?