If anything changed, it's worse now. Any hotel which has an outsourced package delivery to an "in house business center run by (franchisee of ups/fedex) is generally going to be horrible for package delivery. I generally do Amazon locker (for Amazon), or pick up at a nearby non-hotel fedex/ups location instead, even if it requires taking an uber to it (although I have a rental car in almost all of these cases).
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That's definitely what I'm going to do in the future.
Obviously, the real reason why they do this is so that FedEx can get in on that millions-upon-millions of dollars in convention center shipments (as you know, convention centers charge thousands of dollars for literally everything, even wifi or bottles of water.)