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Carta is the reason I was unable to exercise my shares. It's to be expected that as a Canadian contractor they would have fewer or different forms of payment. However, that does not excuse rejecting my wire transfer(s!) without explanation when I was trying to correct a deficit of <$10 on my account balance (caused by intermediart fees).

I phoned and emailed with customer support for many hours over mamy weeks and they made no effort to help me. I asked them if I could fly there and give them the remaining <$10 in person and they said their software wouldn't support it.

I don't know why or how Carta can get away with customer service like this, but it left me dry thousands of dollars worth of shares.

Do not recommend.

Not the only suit, been an issue for a while: https://emilykramer.medium.com/equity-for-all-1ae9ac42679e