NetSol should've done better though, this makes them look like clowns.
idk. how do you know that their management capability can run sans dns?
The fact that their netops / support staff have no way to escalate an issue like this is the bigger issue. IMHO the giant ISP shouldn't get a better response time or procedure; everyone should be able to get help in an emergency like this.
Really, NANOG have themselves to blame. Half the reason NANOG was started was to help high level techies bypass low-level operations/support staff.
Everyone should have worked together to make sure their own orgs could appropriately handle calls/issues like this.
Instead, with the issue mostly fixed for them, they stopped caring, and all the peons and techies who don't work for Fortune 500 or famous tech companies are still fucked...