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by NaOH·14y ago·view on hn ↗
One and a half years ago I did the page layout for a book being produced by a team-specific sports blog. They chose to publish the book using CreateSpace, which is owned by Amazon. It was my responsibility to make certain we were in compliance with the submission requirements. I read through them and took notes of all the relevant parts.

When we submitted the book for review, it was rejected because we had quoted some books and included footnotes with links to the Amazon pages of the source materials. I double-checked the CreateSpace guidelines, and there was no reference to this requirement. When I spoke to a customer service representative, I received no helpful information, just something along the lines of, "This is the policy and no books will be approved for printing unless there is adherence." When I asked why the policy wasn't publicly documented, the person with whom I spoke, polite though she was, offered no explanation (nor any apology).

I don't recount this incident to suggest that what Apple has done here is mitigated in any way since Amazon has behaved similarly (and for all I know CreateSpace has updated its guidelines in the intervening months). My point is simply to note that organizations utilize this prerogative when they are in a position to vet the products they offer. It could be Apple, Amazon, a public library, a restaurant. Really, almost any establishment.

Personally, I'd like all of these organizations to be upfront with their policies, but they usually don't take this approach. Typically, this isn't an issue to consumers. What's different here (e.g., with the Apple content stores), I think, is our expectations. We accept that most restaurants aren't divulging what factors are involved in purchasing the ingredients used. The public library doesn't give clear guidance regarding what subjects it pursues for the books on its shelves. The doctor doesn't always explain why one drug prescription is better than the alternatives.

No, I don't think our regular acceptance of those behaviors is what we should bring to a situation like this one with Apple. Actually, quite the opposite. I would hope many of us would bring similar levels of scrutiny to other areas of life which are likely to be more beneficial to many. It seems to me there is much more to gain from critical analysis of something like drug approval methods than, say, whether Airfoil Speakers is in the App Store.

1 comments
It could be Apple, Amazon, a public library, a restaurant. [...] Personally, I'd like all of these organizations to be upfront with their policies, but they usually don't take this approach.

Librarians do make more of an effort to be conscientious and transparent. There is considerable emphasis on ethics and the importance of an unrestricted public discourse in library-science degrees, and there is a general ethos that these things matter and should be considered carefully. The American Library Association is also quite active in trying to make sure that's carried out in practice, organizing public discussions of library-related ethics and decision-making, publishing best practices, and raising a ruckus or bringing lawsuits if necessary.

`library-related ethics` call it freedom of press, no one should be able to block literature.
A library isn't a press, just for a start. They have limited space and therefore have no choice but be selective about what they carry. The point is they strive to be fair and balanced in their selection process.