It doesn't sound risk free, but in a reasonable world, the risk would just be accidentally downloading a virus or something and having to wipe your PC, not being unpersoned for life by Google.
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I think at the very least, Google should offer a paid service where you can actually talk to someone who'll actually look into it.
Even if it's $1000 a case, people will often still pay it, and that'd nullify the "scalability of customer service" crap.