No longer? They were bitching and moaning when I visited fifteen years ago in my hostel. They got horrified when I told them they're coddled to be annoyed about 15 minute delays and spoke on how things are in the states... anyways this is troubling I guess... but it's not new.
Edit: also, I found the English UI to be the best in the EU (yes, better than UK's) and traveled the continent on DB, so while I sympathize with wanting things better... as an American it was a pretty good system.