> Similarly, a support agent might tell you to “Go to your cases” over webchat or a phone call. This is confusing if the UI says “My cases”.
Simpsons did it https://www.youtube.com/watch?v=vihwYGENbFg
Simpsons did it https://www.youtube.com/watch?v=vihwYGENbFg
If you are genuinely worried that the user might try to look up your cases instead of their own, you can just add a few words to clarify: "Click the menu that says My Cases."
I’ve had this problem at times and it feels like one of those cases where a designer responsible for consistency is helpful. I end up oscillating between first and second person.