Is it really just citizens vs subjects? left-right, ying-yang, black-white?
Are the anti-democratic paths deliberate or simple drift?
I am not clear of the "not good enough jobs" how it fits to the arguments.
I am not convinced in deterministic path for tech.
i am also certain this is inconsistent across the Western nations, let alone the world.
finally, (real/true/proper) democracy has some very serious practical problems. "More democracy" may not fix what the author does not like.