The issue is the consumer here doesn’t want to be forced into arbitration.
There is legislation proposed to end forced arbitration in consumer contracts like ToS.
https://hankjohnson.house.gov/media-center/press-releases/re...
There is legislation proposed to end forced arbitration in consumer contracts like ToS.
https://hankjohnson.house.gov/media-center/press-releases/re...
Sadly, this bill has been around since 2007, introduced by the very same Hank Johnson! I would love if Congress would put an end to the forced-arbitration bullshit that so obviously does an end-run around your 7th amendment rights and makes a farce of informed consent, but alas, they couldn't even get it through when Democrats held the presidency, the house, and 60 seats in the senate.