The lack of transparency and accountability behind all of this is incredible in my perception.
I emailed their support a few days ago with details, concerns, a link to the twitter thread from one of their employees, and a concrete support request, which had an AI agent ('Fin') tell me:
> While our Support team is unable to manually reset or work around usage limits, you can learn about best practices here. If you’ve hit a message limit, you’ll need to wait until the reset time, or you can consider purchasing an upgraded plan (if applicable).
I replied saying that was not an appropriate answer.
You're absolutely right re the lack of transparency and accountability. On one hand, Anthropic generates good will by appearing to have a more ethical stance then OpenAI, and a better product. On the other hand, they kill it fast through extremely poor treatment of their customers.
If they have a bug, they need to resolve it: and in the meantime refund quotas. 'Unable to' - that's shocking. This is simple and reasonable. It's basic customer service. I don't know if they realise the damage their attitude is doing.
My organization has the concept of "premium models" where our limits reset every month. I hit my limit pretty quickly last month because I was burning tokens doing things that would have been a simple bash loop in the past - all because I was used to interfacing with Claude at the chat layer for all my automation needs and not thinking any more about it.
What makes it worse is the lack of transparency. If there were clear, hard limits, people could plan around it. Instead it’s this moving target that makes it impossible to trust for real work.
At some point it stops feeling like a bug and starts feeling like a pricing experiment on users.
Could just be that usage has gone up.
One reddit user reverse engineered the binary and found that it was a cache invalidation issue.
They are doing some hidden string replacement if the claude code conversation talks about billing or tokens. Looks like that invalidates the cache at that point.
If that string appears anywhere in the conversation history, I think the starting text is replaced, your entire cache rebuilds from scratch.
So, nothing devious, just a bug.
I have seen more than one comment on this thread mentioning kimi though - I'll have to test it out.
qwen3-coder-next has been surprisingly capable as a local model too - needs to be used to make small changes where you know exactly what the final code should look like rather than implementing whole features, but it is free (except for the power bill).
Even if you show them benchmarks that show another model equally as good if not better, they refuse to use it. My suspicion is they've convinced themselves that Opus must be the best, because of reputation and price. They might've used a different model and didn't have a good experience, making them double down.
I hope a research institution will perform an experiment. My hypothesis is that if you swapped out a couple similar state-of-the-art models, even changing the "class" of model (Sonnet <-> Opus, GPT 5.4 <-> Sonnet), the user won't be able to tell which is which. This would show that the experience is subjective, and that bias is informing their decision, rather than rationality.
It's like wine tasting experiments. People rate a $100 bottle of wine higher than a $10 bottle. But if they actually taste the same, you should be buying the $10 bottle. But people don't, because they believe the $100 bottle is better. In the AI case, the problem is people won't stop buying the expensive bottle, because they've convinced themselves they must use the more expensive bottle.
https://old.reddit.com/r/ClaudeCode/comments/1s7zg7h/investi...
Just a shockingly constrained service tier right now.
This is a massive shift from my previous experience.
You've hit your limit · resets 2am (America/Los_Angeles)
I waited until the next day to ask it to do it again, and then:
You've hit your limit · resets 1pm (America/Los_Angeles)
At which point I just gave up
There's no other way that these companies can compete against the likes of Google, and Facebook unless they sell themselves to these companies. With AWS and GCP spending hundreds of billions of dollars per year, there's no way that Anthropic or OpenAI can continue competing unless they make an absurd amount of money and throw that at resources like their own datacenters, etc and they can't do that at $20/month.
Anthropic has said they are investigating. https://www.reddit.com/r/ClaudeAI/comments/1s7zgj0/investiga...
Claude recently improved Opus 4.6 to have a 1Mtoken context. Cache normally invalidates after 5 minutes.
If you come back or --continue after a break (or 5 minutes), that's a MASSIVE hit to your session limit. 250000 tokens at Max x5 will ding you 10% of your session for "Hi, I'm back".
So say you don't typically do /compact very often. And say you're not very chatty and "do the right thing" by only asking a question once in a while? You'll burn through context like crazy.
Meanwhile if you have ADHD and anthropomorphize the bleep out of your claude and chat with them all day long? Hardly a dent!
This trick seems to work for now (ymmv)
Tell your system to
CronCreate
cron: "*/4 * * * *"
prompt: "heartbeat — no action needed"
And turn it back off at end of day.I'm sure anthropic will be thrilled by this, but I don't have a better solve at this time yet.
Context management is a thing. Unfortunately you're not allowed to use any tool other than claude code with the Anthropic Subscription, so I guess this is the solve they asked for. Allowing people to write their own tools with superior context management would seem to be a no-brainer to me, but what do I know?
* Models will manage tokens more efficiently
* Agents will manage models more efficiently
* Users will manage agents more efficiently
Why are we acting like technology is on pause?
This is the only expected answer. https://forstarters.substack.com/p/for-starters-59-on-credit...
Unilaterally changing the deal to give customers less for the same price should not be legal, but companies have slowly boiled the frog in such a way that now we just go "welp, it's corporations, what can you do", and forget that we actually used to have some semblance of justice in the olden days.
TIP (YMMV): I've found that moving the current code base into a new 'project' after a dozen or so turns helps as I suspect the regurgitation of the old conversations chews up tokens.
Anyways I don't have the knowledge as to how to audit this (claud pro) to confirm what feels like an onboard at any cost business behavior.
Is anyone currently auditing through openrouter/litellm and seeing any poor correlation to the session/weekly limit?
As the tooling matures I think we'll see better support for mixing models — local and cloud, picking the right one for the task. Run the cheap stuff locally, use the expensive cloud models only when you actually need them. That would go a long way toward managing costs.
There's also the dependency risk people aren't talking about enough. These providers can change pricing whenever they want. A tool you've built your entire workflow around can become inaccessible overnight just because the economics shifted. It's the vendor lock-in problem all over again but with less predictability.
If you’re not listening to Ed Zitron you’d better start if you don’t want to get whiplash in the coming months.
i just refuse to use openai/google/anthropic subscriptions, i only use open source models with ZDR tokens.
- i like privacy in my work, and i share when i wish. somehow we accepted that our prompts and work may be read and moderated by employees. would you accept people moderating what you write in excel, google docs, apple pages?
- i want a consistent tool, not something that is quantised one day, slow one day, a different harness one day, stops randomly.
- unless i am missing something, the closed source models are too slow for me to watch what they are doing. i feel comfortable with monitoring something, usually at about 200-300tps on GLM 5. above that it might even be too fast!
Considering how much progress I made vs how much I paid, I couldn't make a scientific assessement, but it felt pretty close.