It's great that libraries exist, be they in Austin, or here in Finland, but they're not where you get support when falling on hard times , or needing active support and assistance from your council/government/city/region. A library is not a walk-in rescue center, and nor should it be.
Oodi is a pretty space, it has nice facilities, although a surprisingly small stock of books. That said you can order books to collect them there, and Helsinki has no shortage of "real libraries". I think Oodi as a showcase, and a random mishmash of services and facilities is pretty good though. I went almost weekly with my youngest child for a few years, and have fond memories of the people I talked to, and the soft-play area.