I ordered a McChicken + fries at the kiosk. Waited for 15 minutes at the counter before I asked where my food was.

The manager took my receipt, said the order was already picked up, and asked me what credit card I used.

The manager said I told her the wrong credit card number. I asked for the receipt back so I could do a chargeback and the manager threatened to call security on me.

So no, McDonald's isn't a premium experience. It was full of homeless fentanyl users last time I went. Maybe one of them stole my food, or maybe it was the employee that stole my receipt.

Either way, I've never had this problem at Five Guys. I am willing to pay $25 for a combo to avoid an experience like that.