Item — HN Reader

Hmm... I was very early AWS, and it might even be "the guy from the US" that spoke at the first AWS Melbourne event was me, back in 2010.

I agree with few of the things that have annoyed Andrew Stuart, and brought him to leave. I disagree with a few. Let's pick one: DynamoDB was brilliant. I even knew one of the key engineers behind it, Stefano Stefani, as brilliant as he was hilariously funny as a person. It solved large scale problems beautifully, much better than SimpleDB or a combination of that and S3 would be able to do.

But I really disagree with one thing:

> And recently I went back to AWS. WHAT?!?!? WHY? You might ask. To get some research done. Do a few tests, get in and out.

I would never trust a person doing this, and would never hire him/her ever.

1 comments

No it wasn’t you Simone. I don’t think you had joined AWS at this time. It was a nice guy I think named Mike. He has since passed away.

I think you misunderstood the blog post. I was never employed by AWS, I was a customer.

Since there’s people here from AWS I’ll give some feedback that might prevent posts like this……. if you suspend/restrict someone’s account - put yourself in their shoes - they probably want it back on line real fast. AWS needs to analyse the customer experience of restricted accounts/suspended accounts.

Go back and read the support contact records of each customer account restriction/suspension - how long did it take AWS to respond, did the customer know clearly what steps to fix it. Etc etc

Also if the support form says they’ll respond within 24 hours then really there should be a response within 24 hours. Also there shouldn’t be special insider knowledge needed to “use the chat, they actually respond to it, versus the web messages”.

You might even get customer obsessed about it. :-)

There's many reasons to dislike a company or service. I know.

It is not a good reason to look for employment to "get in and out". If I were your hiring manager, I would be upset to know.

Mike Culver, great guy and a bit of a mentor to me. Yes, very sadly he passed away several years ago now. RIP.

Hey Simone you misunderstand.

You keep mentioning employment… but I was a customer never an employee of AWS.

Please reread the post….

Oh, my apologies. You are right. Everything makes sense now.