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Not sure if that's better or worse than the time in 2021 when they had some sort of glitch that brought down their systems and locked people out of their data centers.

The market thinks this company is worth over a trillion dollars. Remember that.

Their applications are riddled with bugs. This is generally not that uncommon.
Ironically, their Ad/Business tools are the worst offenders.

I need to use them but I feel like I'm in a perpetual state of fighting their software.

Oh I always assumed that their UI/UX and general apps are trash because people today basically must use them and I assumed that the money making part of the ecosystem would be flawless.

Now that I'm saying that, people also don't have any other chance when placing ads.

I do not understand how can someone with so much money produce such a low quality products. You can't spend it all on metaverse.

> I do not understand how can someone with so much money produce such a low quality products.

It's what management rewards.

Why would they reward non functioning chat interface?
Basically:

1. You smash out rubbish as quickly as you can.

2. You get credit for "shipping" and "moving fast".

3. It is later learned by management that the rubbish is rubbish. But crucially, they do not view bugs as arising from how the work was done. Rather, it is treated as if it is an uncontrollable natural process.

4. Fixing high-profile rubbish is prioritized.

5. The rubbish is smothered with still more rubbish that moves the observable rubbishness to elsewhere in the codebase.

6. You get credit for "better engineering" and "moving fast".

Nobody is properly incentivized to prevent rubbish. Only to produce it and then to produce more of it.