Ah yeah, that's a great example. In fact, if I remember right, Gmail has always been a lot more friendly with getting mail out of gmail than services like hotmail and yahoo mail have (doesn't Yahoo still delete inactive account email?). I think by now hotmail and yahoo have tried to follow suit, but I think that was another reason people gravitated toward gmail (though minor compared to space and great web ui). It just seemed like if it sucked, no harm. I still have all my mail.
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Pretty sure it was there from the start, yes. People remember how revolutionary it was for the storage and UI, but making client access available for free was just as big of a deal at the time. I'd never use a service that didn't provide that, so it certainly was a big factor in getting me to use Gmail, and I imagine the same is true for a lot of others. Certainly seems to have worked out for them.