> 10 weeks of waiting
Absolutely unacceptable. I would have issued a chargeback immediately after three weeks of tardiness. At that point what Google has done is fraud, especially if you couldn't reach an actual person on the phone.
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It was a pre-order.
Google were out of stock, but their massive load broke their system.
The OP knew this within 2 or 3 days and could have had his money immediately refunded if he wanted to, but most of us were willing to wait.
I for one was on the 8-9 week schedule, and got my phone in week 7, so I was very happy with my purchase.