because we're paying customers? my bill is peanuts, but i know there are many big customers, e.g. Khan Academy. and also they have Premier Support which is $500/mo.
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One thing I've learned with Google is that they don't give a rat's ass if you're a paying customer or not.
Khan Academy may have it easier, I'm sure Google won't let them down
Really, go somewhere else, spend less money and have better support.
(At the expense of, if you're lucky, Google will give you almost zero headaches)
There's nothing about Khan Academy's application (or any other customer's) that would somehow immunize it from platform-wide serving issues.
Of course not, like when AWS fails Netflix stops working like every customer.
But you can bet that if Khan Academy has a problem it will be looked into with extra attention.
You're correct--because we have a Premier account, which anyone else can obtain too: https://developers.google.com/appengine/docs/premier/
Well, Caveat emptor
Also, Khan academy receives funding from Google ( http://en.wikipedia.org/wiki/Khan_academy ), so I don't think it boils down to only having a Premier account.
"You just have to pay for support and you get support? I don't believe it, there must be more to it than that!"
Whether you believe it or not, a Premier account is what you need if you want support. You could argue that $500/mo is too expensive, but it is what it is.
I've paid over $50,000 a year for Google Maps. I assure you, their support sucks no matter how much you pay them. We pay a small fraction of that for AWS, and Amazon's support is infinitely better.
Oh, I believe you can pay and get support
What I don't believe is that the support provided by Google is good or sufficient. Based on experiences with paying Google Apps, I'd say it's not.
The potential bad press that Google would get if Khan Academy had daily issues due bad GAE performance I'm sure that would cost them much more than the 500$/month that you're paying. Being big and nice(or cool) I think it gives and edge here.
Yep. We (Khan Academy) have a lot riding on App Engine, and they are supportive when we run into issues with the platform.