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by EwanG·13y ago·view on hn ↗
Signed up, pointed it to the directory where I keep all my photos, and it seems unable to find the ones from the past year even though all my photos are organized by year. I have about 2 TB of photos (going back to 2000), and I shoot RAW+JPG. Is it possibly confused by the RAWs?

In that same vein, I don't see anything that says what image formats the service supports. Should I expect it now (or eventually) to support my RAW files or Photoshop edited or Lightroom edited files?

2 comments
Everpix's support page lists the restrictions on file formats. RAWs are not supported. https://support.everpix.com/entries/20972951-What-kind-of-ph...

Supporting RAWs in a service like this is actually fairly difficult. Turning RAW files into something that can be displayed on the web or analyzed involves a lot of judgment calls by the software that does the RAW processing with regards to determining exposure settings, white balance, color profiles, noise reduction, etc. And processing them takes a lot more time than JPEGs.

At Picturelife (https://picturelife.com/learn, shameless plug, I work there) we support RAWs but the results aren't always perfect. Sometimes the image we produce appears too dark and sometimes the white balance is slightly off. Our solution has been to upload both the RAW and JPEG and show you in the interface which is which, with the intention of some day determining which file is edited/properly exposed one and displaying that while still allowing you to download the RAW. While we decided it's better to store all the originals including RAWs despite these difficulties, it's understandable that Everpix didn't.

(Everpix founder here) Everpix will simply sync the JPEGs and ignore the RAWs in your folders, it's all perfectly supported. If you think some of your photos are not synced, the first thing to keep in mind is that our Free plan shows your last 12 months of photos. So older photos won't appear in Everpix. If you still think some photos are missing, please check this KB article: https://support.everpix.com/entries/22207972-Troubleshooting....

WRT to RAW support, I'm copy-pasting from our FAQ at https://support.everpix.com/entries/21783022-Frequently-Aske...:

The developed versions of RAW photos can be seamlessly synced to Everpix by the Mac Uploader if you use Lightroom or Aperture to manage and develop your RAWs. Support for Lightroom in our Windows Uploader is in the works.

We think this is the best way to sync RAW photos as what really matters with RAW photos is processing them with a very high quality RAW development engine like Lightroom or Aperture have. This also lets you apply the exact development settings and adjustments you want. The result is your beautiful RAW photos developed the way you want and properly displayed in Everpix interface.

Hope this helps :)

A few hours later and it appears it has found my photos, although it seems to keep starting and stopping as if it gets confused. Suppose I am the long pole in the tent for that...

On RAW, given that there are now open source libraries out there, I would like to see them pulled up so that I have the option to keep "everything" in sync. A future direction you might want to consider. In fact, I presume that at some point you may want to incorporate picture editing (directly or through an API) so that folks can load and go with Everpix as part of a full workstream. Perhaps a "Pro" package for folks who want their full portfolio in your cloud.

(Everpix founder here) Not sure why you mean by "it seems to keep starting and stopping as if it gets confused". Please use "Contact Support" from the Uploader menu so we can get to the bottom of this.