We have a grant from the UK's Technology Strategy Board - a Government initiative - to research video-based capture instead of our current photo-based approach. This would alleviate many of the problems you've highlighted with regards to the convenience of capturing the data. Video capture would be the main focus of the person we hire.
We're also keen to point out we're not a diagnosis service, nobody but a trained medical professional can tell you whether or not you have a melanoma. All we're doing is helping you spot change as soon as possible.