As these machines gain prevalence in America, maybe it will end the tipping culture. By placing an order through a machine, perhaps patrons won't feel obligated to leave a tip.
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A different article I read said that tips actually went up.
The system doesn't eliminate human interaction, it just streamlines certain things. Eliminating paper marketing for drinks and desserts could end up saving them a lot of money.
For whom would a tip be left?
The software developers? :-)
The person that cleaned the table, the person that brought you your food, the person that fetched you a new fork because you stopped one, the person that pointed the way to the restroom, the person who asked if everything was to your liking.