That being said, SOFIA operates at far-infrared wavelengths as well, which JWST will not support. There are satellite missions being propose which would work in the far-infrared; none have been fully approved yet (to my knowledge), but any of them would surpass SOFIA in most metrics (except perhaps spectral resolution).
1) JWST has not been launched, yet.
2) SOFIA's wavelength coverage is different that JWST's or anything else that is in the pipeline.
So, really, they are complimentary observatories.
Depending on what you mean by "pipeline", that isn't quite true. Work is being done on several far-inrared missions, such as SPICA[0]. I'd consider SPICA to be in "in the pipeline" and it will cover much (if not all) of the far-infrared that SOFIA does. So I wouldn't call JWST and SOFIA complementary; rather, SOFIA is a precursor observatory and a potential technology development platform (for things like SPICA; not so much for JWST, since the JWST instruments are already being built).
[0] https://en.wikipedia.org/wiki/Herschel_Space_Observatory#Ins...
Had a look at the SPIRE manual [0][1] and it seems that Herschel does include an Helium cooler to cool SPIRE and PACS to 300mK.
On the other hand a closed-cycle system can also extend the mission, since you won't run out of cooling at a fixed point in time.
[0] http://herschel.esac.esa.int/Docs/SPIRE/html/spire_handbook.... [1] http://herschel.esac.esa.int/Docs/Herschel/html/ch02.html