Interesting they need HN to get actual help from a company like Stripe. It happened here before with other new, high profile companies. For some time already I am surprised how many of those billion dollar companies have very little to none person support: FAQ and forums is about it. Phone is for marketing and press. A form goes to a forum.

At best you get a community member to give some friendly advice. Amazing how they even get people to help them for free (to be part of other peoples adventure ?).

Its not that these companies cannot afford to have better support. Limiting personal contact seems an integral part of being able to scale.

Frustrating and hard to believe users just accept that. But I am also jealous at how they achieve this.