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This is what I think is the bigger news and deserves far bigger pressure than the downtime. Server downtime can always occur, but then you need to inform your paying customers (such as developers whose apps are counting on your services!) what the issue is. If you are paranoid and don't want to reveal information (for example if it is due to a hack of some kind), you AT LEAST should say something along the lines of "we know there are issues, we are on it."...

But it is absolutely unacceptable and inexcusable to have hours of downtime and have BOTH your end-user and developer status page still be completely green across the board.

Infuriating!

4 comments

Tried to contact Apple via: https://www.apple.com/support/contact/ (As mentioned on the bottom of the page: "If you are experiencing an issue not listed here, contact support"), but that does not seem to work.

I keep hitting this error http://i.imgur.com/D6TWBuF.png

Perhaps coincidentally I received an unknown charge from iTunes at 1:13am. Since I do not remember making this purchase I would really like to see what was purchased. Unfortunately the store is down.

Couldn't agree more, transparency and admitting fault or failure quickly is key to trust with clients.

This just how Apple has always been, not taking care of what any sides want, until it brings money.

This concur with the #watchFiasco of apple, explicitly saying "you're pigeons, and we deliver"

I'm not sure if it's as simple as that, certainly OSX has been poorly neglected with 10.10 but generally their cloud services are rock solid (at least in Australia) where Microsofts alternatives suffer from weekly unexplained outages and poor performance on a global level. The number of Amazon instances that crash and fail to ever come back or new instances that start broken is also often dismissed it seems.

> generally their cloud services are rock solid

Rubbish. I just sold the kids' MacBooks and iPads because iCloud and Pages/Numbers is a piece of shit from a reliability perspective. Add to that the WiFi stopped working reliably with 10.10.

iMessage still suffers from massive consistency failures; due to the incoming messages not being chronologically ordered even small network glitches mean things get confusing fast. iCloud at least in part seems to run on Microsoft Azure, amusingly enough.

I'm not questioning your anecdata, but (to offer some of my own) I have never experienced this and none of the people I work with or socialise with have ever brought it up. I only hear people on the internet talking about it as if it's true of the service as a whole. It definitely isn't.

Yeah I've never had problems with it either?